AI Agents

AI agents for every conversation

Deploy agents that resolve support, close sales, fill your calendar and qualify leads — grounded in your data, taking real action across your apps, and handing off to a human the moment it's needed.

Capabilities

An agent that thinks, acts, and knows when to step back

Pick a real ticket and watch it run — reading intent, checking your data, taking action, or stopping and calling a human.

Live runauto-playing
WhatsAppinbound · unassigned
C

Hey — where is my order #4821? It was supposed to arrive Tuesday.

agent working…
Reasoning traceintent confidence
Intent detected96%Order tracking · neutral tone
Looked up order #4821Shopify · fulfilled 2 days ago
Pulled live courier statusDHL · out for delivery, 6:40pm
Checked identity rulesNumber matches order — safe to share
Sent tracking link + new ETADelivered to the same thread
0.0selapsed0sources checked0actions takenRunningverdict
Agent types

An agent for every job

Support, sales, voice and more — sharing the same inbox, data and guardrails.

Channels

One thread. Four channels. Nothing repeated.

One customer, four channels, one week — and the agent never starts over.

WhatsAppMonthread opened

Change the address on #4821.

Done — 14 Kingsway, Flat 3B.

34sResolved innoneHuman involvedautomaticOrder matched
  • Matched the number to order #4821 — no ID asked for
  • Validated the new address and wrote it to the order
  • Confirmed back in the same thread, then kept it open
  • Filed both facts so every later channel inherits them
capturedorder #482114 Kingsway, Flat 3BThe thread opens here. Every later channel builds on this one.
SMSMon

Actually — make it Saturday instead?

Moved. Same address as this morning.

captureddelivery SaturdayNew channel, and it asked for neither the order nor the address.
EmailTue

Can you send a VAT invoice for that?

Attached — INV-3390 for order #4821.

capturedinvoice INV-3390Knew what "that" meant, a day and a channel later.
VoiceThu

Did my delivery actually go out?

Confirmed on the call — arriving Saturday.

nothing new neededThe call opened already knowing the whole week.
How it works

From connected apps to first resolution, in an afternoon

One real afternoon, 2:04pm to 4:47pm — from zero connected apps to a ticket the agent closed by itself.

2:04pm01

Connect

Link the tools it may touch — read-only until you say otherwise.

ShopifyZendeskStripeCalendly4apps connected
2:31pm02

Train

Point it at content you already have. No prompts to write.

returns-policy.pdfsupport-faq.mdproduct-catalog.csv1,240chunks indexed
3:12pm03

Dry run

Replay real past tickets and read every answer first.

40 replayed2 guardrails tightened1 answer rejected0sent to customers
4:47pm04

Live

Switched on for real traffic, with the guardrails you set.

real trafficguardrails armed90sto first resolution
First ticket after go-live

Where's my order?

shopify.orders.get(#4821)out for delivery · DHL 7741 9922 3

It's out for delivery today, arriving before 6pm. Want a text the moment it lands?

Resolved · no human involved
Grounding

Every answer traces back to a file you approved

And when nothing in your content covers the question, it says so instead of inventing an answer.

Your content covers it

Can I return something after 40 days?

Our return window is 30 days from delivery, so day 40 sits outside it. If it arrived damaged though, that's covered whenever you spotted it — tell me which and I'll sort it now.

drawn from
  • 1returns-policy.pdfsection 3 · "standard window"synced 2h ago
  • 2damage-claims.mdsection 1 · "on arrival"synced today
Nothing covers it

Do you ship to Norway?

I don't have anything on Norway in what I've been given, so I'm not going to guess. I've passed this to the team and they'll confirm today.

so it
  • Says it does not know, in plain words
  • Invents nothing — no plausible-sounding guess
  • Hands off, and tells the customer it has

Every answer traces back to a file you approved. Change the file and the answer changes with it — nothing is baked into a prompt you can't see.

Experience Their Journey

Trusted by growing teams

We connected our order system and helpdesk in an afternoon — the agent was resolving real tickets by the next morning.
PMPriya MenonHead of Customer Ops
What sold us was the escalation — it hands off with a full summary instead of dumping a cold transcript on our team.
DCDaniel CrossSupport Director
Same agent, same guardrails, across chat and voice — we stopped maintaining two separate automations.
FAFatima Al-SayedOperations Lead
Get Started

Give your agent the keys to your stack

Connect your first app, train it on your content, and watch it resolve conversations end to end.

Answers To Your Questions

AI agents — frequently asked questions

An autonomous assistant that understands intent, looks up live data and takes real actions across your connected apps to resolve a request end to end — not just a chatbot that replies with scripted text.

A chatbot follows a script and can only reply. An agent reasons over the conversation, pulls real information from your tools, and completes the task — issuing a refund, updating an order or booking a slot — inside the same thread.

No. It answers only from the sources you approve, and every reply traces back to a source document. When it isn't confident, it says so and offers a human instead of inventing an answer.

CRM, payments, e-commerce, helpdesk, communication and developer tools — 300+ apps across 16 categories, connected with one-click OAuth.

When the agent escalates, your teammate opens the same thread with the full transcript pinned, the intent summarised and the next best action queued — so nobody starts cold or asks the customer to repeat themselves.

Connect your apps and data, set your guardrails, and go live across channels in a day — no engineering team required.