EnglishAn AI support agent that clears the queue, not just watches it
Deflect and resolve tier-one questions by reading your help centre directly, replying on every channel, and escalating only what genuinely needs a person — with full context attached.
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It answers when your help centre has the answer. Otherwise, it hands you the thread.
No guessing, no generic replies — every response is checked against your real articles first, and escalated with full context when it isn't there.
Reads the exact question
No paraphrasing — it works from what the customer actually typed.
1 / 4Built specifically for tier-one deflection
Grounded in your real help centre, answering on every channel, and escalating cleanly when it should.
Reads your help centre
Grounded in your actual knowledge base and docs, so tier-one answers match your real policies, not a guess.
Replies on every channel
The same agent answers on your help widget, WhatsApp, SMS and email, so the queue never depends on which channel a customer picked.
Deflects, then escalates cleanly
Resolves what it can and hands off the rest to a human agent inside the same thread, with full context attached.
Ticket volume you can see
Track deflection rate, resolution time and escalation reasons, so support leadership can see exactly where the agent is helping.
Live and deflecting tickets in four steps
From connecting your help centre to a deflection rate you can watch climb.
Connect your help centre
Point the agent at your knowledge base, docs or existing help centre content.
Set escalation rules
Define what counts as tier-one versus what should hand off to a human agent.
Go live on every channel
Launch on your help widget, WhatsApp, SMS and email from a single deployment.
Watch deflection climb
Track resolution rate and escalation reasons from day one, and tune as you go.
A shorter queue, not a bigger team
Deflecting the repetitive tickets frees your human agents for the ones that actually need them.
No queue for the routine stuff
Password resets, order status and FAQ-shaped tickets stop clogging the queue meant for the hard cases.
Faster resolution for everyone
Tier-one deflection means your human agents spend their time on tickets that actually need judgement.
Escalates with respect for context
A human picking up an escalated ticket sees the full thread — nobody makes the customer repeat themselves.
Consistent tier-one answers
Every customer gets the same accurate answer, sourced from the same help centre, every time.
Clear the routine tickets automatically
Connect your help centre and go live in days — the agent handles the repetitive volume, your team handles the rest.
AI support agent — frequently asked questions
The support agent focuses specifically on tier-one deflection — reading your help centre and resolving the repetitive, FAQ-shaped tickets fast. See our AI customer service agent for the broader, action-taking version that can also look up orders and issue refunds.
Password resets, account status, policy questions, basic troubleshooting and anything your help centre already documents an answer for.
No — it absorbs the repetitive volume so your team spends their time on tickets that genuinely need a person's judgement.
When a question is outside its scope, it hands off to a human agent inside the same thread, with the full conversation and any help-centre lookups attached.
Point it at your existing knowledge base, docs or help centre and it starts answering from that content — most teams are live within days.