EnglishAn AI copilot that drafts the reply before you finish reading
Speed up every conversation with an AI agent copilot that drafts responses, summarises long threads and surfaces knowledge-grounded answers — right inside the reply box your team already uses.
Every reply starts with the same search: "what did we say last time?"
The searching isn't the job — the reply is. The copilot removes the searching.
Two lines, not ten messages
Right policy, already pulled
A ready-to-send reply
Agent still hits send
"Returned my order 9 days ago, still no refund."
Summary — return received 14th, refund due Thursday.
Hi Emma — your return was received on the 14th, so your refund is due by Thursday. I've flagged it to move today.
AI draftWatch it draft a real reply, live
Pick any incoming message. The copilot reads the thread, pulls from your knowledge base, and writes the reply — your agent still reviews and sends.
Live inside your inbox in four steps
From connecting your knowledge base to drafts appearing in the reply box.
Connect your knowledge base
Point the copilot at your help centre, docs and past resolved conversations.
It learns your inbox
The copilot starts drafting from real conversation history and policy content.
Go live for your team
Drafts and summaries appear inside the shared inbox your agents already use.
Agents stay in control
Every reply is reviewed and sent by a human — the copilot only removes the searching.
Faster replies, without losing the human in the loop
Agents stay in control of every send — the copilot just removes the time spent searching.
Give every agent a copilot
Drafted replies, instant summaries and grounded answers — live inside your shared inbox in days.
AI agent copilot — frequently asked questions
No — it drafts the reply and surfaces the answer, but a human agent reviews and sends it. For fully autonomous resolution, see our AI customer service agent instead.
Your help centre, past resolved conversations and any documents you connect, so drafts reflect your actual policies rather than a generic answer.
Yes — it drafts and summarises inside the same shared inbox that handles WhatsApp, SMS, email, voice and social, so agents get the same support regardless of channel.
Yes, it summarises the full thread history the moment an agent opens it, however long the conversation has run.
The copilot assists a human agent who stays in control of every reply. The AI customer service agent can resolve conversations autonomously, only escalating when it should.