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Messenger

One Facebook Messenger API for support, sales and marketing

Automate replies, stay inside Meta's messaging window rules, and route every conversation into one shared inbox — without ever leaving Messenger.

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24-hour windowSupportSalesMarketingShared inboxAI answers, then routes
The problem

Your Page gets messages all night. Your team clocks out.

Customers treat a Facebook Page like a text thread — asking at midnight, on a Sunday, on a public holiday — and every hour unanswered, the sale slips away. Agentic AI answering inside your main inbox closes that gap with instant replies around the clock, and a clean handoff for anything that needs a human.

“Is this back in stock?”11:58 PMunansweredanswered in 4s
“Where has my order got to?”Sun 8:04 AMunansweredanswered in 4s
“Can I still change my address?”Public holidayunansweredanswered in 4s

Answered in seconds — day, night, weekend or holiday.

How it works

Go live on Messenger in three steps

  1. 01

    Connect your Page

    Link your Facebook Page in a few clicks — no code required.

  2. 02

    Set up automation

    Define your persistent menu, quick replies and routing rules.

  3. 03

    Go live in one inbox

    Every Messenger conversation lands beside your other channels.

See it in action

The everyday questions it answers for you

Real Messenger threads, handled automatically — with a clean handoff whenever a human is needed.

Order trackingWhere’s my order? 📦Hi Sam! Order #4021 shipped today — arriving Fri. Track it here → Auto-answered · Replied in 4s
Product questionsIs the blue jacket in stock?Yes — 3 left in size M. Want me to hold one for you? Auto-answered · Replied in 3s
Appointment bookingCan I move my appointment?Of course! Friday 2pm or 4pm work? Tap to confirm → Auto-answered · Replied in 5s
Why us

Why teams automate Messenger with SMSLocal

First reply in seconds

Auto-replies and menus answer before anyone opens a tab.

Many agents, no collisions

The whole team works one inbox with assignment built in.

Context on every reply

CRM, helpdesk and store data ride along with the thread.

Covered out of hours

Agentic AI answers at midnight, Sundays and holidays.

Official Platform API

Meta’s own Messenger API — never a workaround.

Experience Their Journey

Why teams automate Messenger with SMSLocal

From support teams to lead-gen, growing teams trust SMSLocal to handle Messenger conversations automatically.

Our persistent menu now handles half our order-status questions before a human even sees them.
DRDevansh RaoFounder, D2C brand
We stopped worrying about the 24-hour window entirely — it just tags the message correctly on its own.
LPLauren PintoSupport Ops Lead
One inbox for Messenger, Instagram and WhatsApp changed how fast our team actually replies.
ISImran SheikhCustomer Experience Manager
Get Started

Turn Messenger into a real support channel

Connect your Page and start automating replies today.

Get StartedSee Pricing
Answers To Your Questions

Messenger API questions, answered

Everything about connecting your Facebook Page, automating replies, and handing off to a human when needed.

It is Meta’s official Messenger Platform API for sending and receiving messages from a Facebook Page at scale, letting businesses automate and manage conversations beyond the Messenger app.

It’s the window after a customer messages you in which you can send free-form replies. Outside it, messages must use an approved message tag — we track and apply this automatically.

Yes, the full conversation history and inbox is shared across your team, with assignment and handoff between agents and bots.

Yes — a Facebook Page connected to a Meta Business account is required to use the Messenger Platform API.